Strategic Account Manager

OBJECTIVES OF THIS ROLE 

• Serve as the main point of contact in all matters related to client concerns and needs;
• Build and strengthen client relationships to achieve long-term partnerships;
• Maintain accurate client records, keeping track of any contract updates and renewals;
• Work with BD & account and other internal teams to develop & execute plans and ensure KPIs are being met;
• Develop a thorough understanding of company's products and service offerings to better upsell and cross-sell to clients.

• Conduct research to identify new markets and customer needs;
• Arrange business meetings with prospective clients;
• Promote the company’s products/services addressing or predicting clients’ objectives;
• Handle inquiries and requests from customers and address their needs;
• Stay on top of accounts, making sure they receive services that are within their budget and meet their needs;
• Keep records of sales, revenue, invoices,...;
• Meet regularly with other team members to discuss progress and find new ways to improve business;
• Generate progress reports for clients and senior leaders within the organization;
• Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly;
• Develop entry-level staff into valuable salespeople

• At least 06 (six) years of experience in a sales or customer service role;
• Advanced negotiation skills to close contracts;
• Satisfactory problem-solving skills to help resolve customer complaints or needs;
• Strong customer service and interpersonal skills for dealing with different types of customers and clients;
• Up-to-date understanding of the industry’s consumer behavior;
• English written and verbal communication skills;
• Time management and multitasking skills to handle multiple tasks and clients at once;
• Strong organizational skills and attention to detail.

WORKING TIME

• Monday: Morning 8:00 - 12:00, Afternoon 13:30 - 17:30;
• Tuesday - Friday: Morning 9:00 - 12:00, Afternoon 13:30 - 17:30;
• Saturday: Morning 9:00 - 12:00, Afternoon: OFF;
• Address: 1st Floor, No. 97/7 Le Quang Dinh, Ward 14, Binh Thanh District, HCMC

Note: